US WHOLESALE SHIPPING POLICY

SHIPPING FREIGHT POLICY:

Orders and their backorders are shipped FOB West Caldwell, NJ. Any truck shipment requiring a lift gate or inside delivery will be subject to additional freight charges as deemed by carrier.

RESIDENTIAL DELIVERIES:

All residential deliveries as defined by carrier are subject to a $6.00 per carton charge. Any truck shipments requiring a lift gate or inside delivery will be subject to additional freight charges as deemed by carrier.

DAMAGES/SHORTAGES:

Merchandise claims for damaged boxes and/or shortages must be made within fourteen (14) days after receipt of goods. Visible signs of damage, improper packaging or incorrect carton count should be noted so on the Bill of Lading. Retain original packaging in the event of a claim. Email all documentation with photographs to custservice@reevesintl.com.

FACTORY DEFECTIVE RETURNS:

Written authorization from Reeves is required prior to Customer’s return of Factory Defective merchandise. Returns will be accepted one year from date of purchase for factory defective merchandise. Written authorization will be mailed along with a Return Authorization Number (RA#) which is valid for 30 days. The RA# must be clearly and conspicuously placed on all shipping cartons returned. Unauthorized returns or returns without an RA# on the shipping carton will be refused.

RETURNS:

Written authorization from Reeves is required prior to any Customer returns due to Reeves or Customer error. Unauthorized returns will be refused. Written authorization will be emailed along with an RA# which is valid for 30 days. The RA# must be clearly and conspicuously placed on all shipping cartons returned. Unauthorized returns or returns without an RA# on the shipping carton will be refused. Customer is responsible for return freight to Reeves for all returns due to Customer error and will be charged a 15% restocking fee.